Job Description
Join our award-winning team at Grand Plaza Hotel and deliver exceptional hospitality experiences to guests in the heart of San Jose! We're seeking passionate part-time Guest Services Associates to create memorable stays through personalized service and attention to detail. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in downtown San Jose's premier luxury hotel. Perfect for students, career-changers, and hospitality enthusiasts seeking meaningful part-time work.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle cash transactions and operate hotel management systems accurately
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain cleanliness and organization of the front desk area
- Collaborate with cross-functional teams to optimize guest satisfaction
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (if required for errands)
- Basic knowledge of San Jose attractions and local services