Job Description
Join our award-winning team at Metropolitan Luxury Hotels, where exceptional service meets iconic New York hospitality. We're seeking passionate Part-Time Guest Services Associates to create unforgettable experiences for our international clientele. Located in the heart of Manhattan, our property offers a dynamic work environment with growth opportunities in the luxury hospitality sector. Enjoy flexible scheduling including evenings and weekends while working alongside industry professionals.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns promptly, exceeding service expectations
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments accurately and maintain secure financial documentation
- Act as local ambassador, providing curated recommendations for NYC attractions
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication skills in English; multilingual abilities preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail
- Valid NYC Food Protection Certificate (or willingness to obtain)