Job Description
Join our award-winning team at the Denver Grand Hotel, where luxury meets Rocky Mountain charm! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling, competitive benefits, and opportunities for growth within our renowned hotel group. Perfect for students, career-changers, or experienced hospitality professionals seeking work-life balance.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and concierge assistance
- Handle guest inquiries with professionalism and local expertise
- Manage billing processes and resolve payment discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records in property management systems
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with cross-departmental teams during peak seasons
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with reservation software (Opera/Micros)
- Flexible availability including weekends and holidays
- Basic knowledge of Denver attractions and transportation
- Ability to multitask in fast-paced environments
- Valid Colorado hospitality alcohol certification (if applicable)
- Positive attitude and commitment to guest satisfaction