Job Description
Join our award-winning downtown Detroit luxury hotel and deliver exceptional guest experiences in a dynamic environment. As a Part-Time Hospitality Associate, you'll be the heart of our operations, ensuring every guest feels welcomed and valued. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in one of America's most vibrant hospitality destinations.
Responsibilities
- Provide exceptional front desk service including check-in/out, reservations, and guest inquiries
- Manage room inventory and coordinate housekeeping requests
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate financial records
- Collaborate with dining, valet, and event teams for seamless guest experiences
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hospitality or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (e.g., Opera)
- Strong problem-solving abilities and attention to detail
- Valid Michigan Food Handler's Certificate (or willingness to obtain)
- Ability to stand for extended periods and lift up to 25 lbs