Job Description
Launch your hospitality career with Grand Hotel Indianapolis! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our valued guests. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, career growth opportunities, and a vibrant downtown location. Join our award-winning team and create memorable guest experiences every day!
Responsibilities
- Deliver exceptional customer service to all hotel guests
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software effectively
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Valid driver's license (preferred)
- Previous hospitality experience (not required)