Job Description
Are you looking for a dynamic role in the heart of Tucson? The Grand Arizona Hotel is currently seeking enthusiastic individuals to join our part-time team. We pride ourselves on delivering world-class service and creating unforgettable experiences for every guest who walks through our doors. If you are a proactive problem solver with a passion for hospitality, we want to hear from you.
As a member of our staff, you will play a crucial role in ensuring our guests feel welcomed, valued, and well taken care of during their stay. We offer a supportive work environment, competitive pay, and the opportunity to grow within the hospitality industry.
Responsibilities
- Guest Relations: Welcome guests with a warm smile and assist with check-in/check-out procedures efficiently.
- Operations Support: Answer phone calls and emails promptly, responding to inquiries regarding amenities, local attractions, and reservations.
- Front Desk Management: Maintain accurate records of guest information and handle cash transactions with precision.
- Event Assistance: Support hotel events and gatherings by setting up rooms and ensuring a seamless guest experience.
- Housekeeping Liaison: Coordinate with the housekeeping team to ensure guest rooms are prepared to the highest standards.
- General Maintenance: Monitor the lobby and common areas to ensure a clean, safe, and welcoming environment at all times.
Qualifications
- Experience: Previous experience in the hospitality or customer service industry is preferred.
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Flexibility to work evenings, weekends, and holidays is essential.
- Professionalism: A professional appearance and demeanor are required.
- Technology: Proficiency with basic computer programs and Property Management Systems (PMS) is a plus.