Job Description
Welcome to The Grand Plaza Hotel, where luxury meets genuine hospitality. We are currently seeking passionate individuals to join our team as Part-Time Hospitality Associates. If you thrive in a fast-paced environment and enjoy creating memorable experiences for our guests, we want to meet you.
Our hotel offers a unique opportunity to work in one of the most vibrant cities in the Midwest. Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking flexible hours, we provide a supportive and dynamic work environment.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm, professional demeanor, ensuring a smooth check-in and check-out process.
- Operations Support: Assist the front desk team with managing reservations, answering phone calls, and responding to emails efficiently.
- Area Maintenance: Maintain the cleanliness and organization of the lobby, front desk, and common areas to meet our high standards of excellence.
- Event Assistance: Support banquet and event staff during large functions, including setting up equipment and serving guests.
- Guest Services: Provide accurate information regarding local attractions, dining options, and hotel amenities.
- Problem Resolution: Address guest inquiries or concerns promptly and professionally to ensure satisfaction.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable tone.
- Experience: Previous experience in customer service or hospitality is preferred but not required.
- Schedule Flexibility: Ability to work various shifts, including weekends, nights, and holidays.
- Professional Appearance: Maintain a neat, professional appearance and adhere to the uniform policy.
- Teamwork: Collaborate effectively with colleagues and management to achieve shared goals.
- Technical Proficiency: Basic computer literacy and comfort with reservation systems.