Job Description
Join our dynamic hospitality team at Grand Plaza Hotels, where we create memorable experiences for guests across Georgia and Florida. We're seeking passionate individuals to fill flexible part-time roles in our vibrant hotel operations. Whether you're a student, a career changer, or seeking supplemental income, our shift-based positions offer competitive pay and growth opportunities in the heart of Atlanta's thriving tourism scene. Enjoy flexible scheduling including evenings, weekends, and holidays while working in a supportive environment that values teamwork and exceptional guest service.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and coordinate special requests with housekeeping/maintenance teams
- Process payments, manage reservations, and maintain accurate guest records
- Monitor security protocols and emergency procedures during assigned shifts
- Collaborate with cross-departmental teams to ensure seamless guest experiences
- Prepare daily shift reports and maintain front desk cleanliness and organization
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Basic computer literacy and familiarity with reservation systems
- Valid state ID or driver's license
- Professional appearance and positive attitude
- Ability to stand/walk for extended periods during shifts
- High school diploma or equivalent required