Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Hotel Associate! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in our vibrant Austin location. No experience required – we provide comprehensive training for motivated beginners. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our growing hospitality family. Perfect for students, career-changers, or anyone seeking flexible work-life balance.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Handle guest inquiries and resolve service requests promptly
- Manage room reservations and payment processing systems
- Maintain pristine lobby and common area cleanliness standards
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Process guest feedback and implement service improvements
Qualifications
- No prior experience required – training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Positive attitude and teamwork mentality
- Texas hospitality certification (provided if needed)