Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Hotel Associate in Columbus! We're seeking energetic individuals to deliver exceptional guest experiences across our premium downtown location. Enjoy competitive pay, flexible shift schedules including nights/weekends, and opportunities for growth in the hospitality industry. Perfect for students or professionals seeking supplemental income with a reputable employer.
Responsibilities
- Provide exceptional guest service at front desk, check-ins/check-outs, and concierge duties
- Manage room inventory and coordinate housekeeping requests
- Handle billing inquiries and payment processing
- Operate hotel management systems (Opera/PMS) and reservation platforms
- Resolve guest complaints promptly and professionally
- Maintain cleanliness and organization of public areas
- Collaborate with security team for safety protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Availability to work flexible shifts including evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Ability to stand for extended periods and lift up to 25 lbs
- Ohio hospitality license or willingness to obtain
- Positive attitude and teamwork-oriented mindset