Job Description
Join our award-winning luxury hotel in downtown Philadelphia and become the heart of our guest experience! We're seeking a dynamic Front Desk Agent to deliver exceptional service during day/night shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant hospitality environment. Work in a state-of-the-art facility with breathtaking city views and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain cleanliness and organization of the front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- Previous hotel front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with property management systems (Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree a plus
- Valid Pennsylvania driver's license (if airport shuttle required)
- Basic math and cash handling accuracy
- Professional appearance and positive attitude