Job Description
Join the vibrant hospitality team at Grand Plaza Hotel Boston, a premier downtown destination! We're seeking enthusiastic Part-Time Hotel Associates to deliver exceptional guest experiences through flexible shift work. Perfect for students, career-changers, or those seeking work-life balance, this role offers competitive pay, complimentary meal benefits, and opportunities for advancement. If you thrive in dynamic environments and take pride in creating memorable stays, apply today!
Responsibilities
- Provide exceptional guest service at the front desk including check-ins, check-outs, and concierge support
- Handle guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Manage room inventory and coordinate with housekeeping for seamless operations
- Process payments and maintain accurate financial records using hotel systems
- Collaborate with cross-departmental teams to ensure smooth shift transitions
- Uphold brand standards through meticulous attention to cleanliness and safety protocols
- Contribute to a positive team culture through proactive communication and teamwork
Qualifications
- Previous customer service or hospitality experience preferred but not required
- Strong communication and interpersonal skills with a warm, professional demeanor
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency with hotel management systems (e.g., Opera, PMS)
- High school diploma or equivalent; hospitality certification a plus
- Detail-oriented with excellent organizational and multitasking abilities
- Valid Massachusetts driver's license may be required for errands
- Must be able to stand for extended periods and lift up to 25 lbs