Job Description
Welcome to The Grand Atlanta Hotel, a beacon of luxury and comfort in the heart of the city. We are currently seeking dynamic and service-oriented individuals to join our team as Part-Time Hotel Associates. If you are looking for a flexible role with shift work opportunities and a chance to shine in a premium environment, we invite you to apply.
In this role, you will be the face of our brand, ensuring every guest feels valued and attended to. Whether it is greeting guests at the front desk or assisting with inquiries, your dedication will make a lasting impression.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Provide exceptional customer service by answering phones, responding to emails, and addressing in-person inquiries.
- Handle cash, credit card transactions, and reconcile daily deposits accurately.
- Assist with concierge duties, including local recommendations and transportation arrangements.
- Maintain a tidy and organized reception area and lobby.
- Resolve guest complaints or issues promptly to ensure high satisfaction scores.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- Previous hospitality or customer service experience is preferred but not required.
- Strong verbal communication skills with a professional and welcoming demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency with computers and basic office software.
- Must be able to stand and walk for extended periods.
- A valid driver's license and clean driving record are a plus.