Job Description
Are you a hospitality enthusiast looking for a flexible opportunity in the heart of Sullivan County? The Summit Lodge of Austin is currently seeking a dedicated and friendly Part-Time Front Desk Agent to join our exceptional team.
We pride ourselves on providing top-tier guest experiences in a historic and welcoming environment. If you have a passion for customer service and enjoy working in a dynamic setting, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Perfect for students or those seeking work-life balance.
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Employee Discounts: Enjoy exclusive rates on lodging and dining.
Your Responsibilities Will Include:
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.
- Answer incoming phone calls, respond to emails, and address guest inquiries regarding amenities, local attractions, and room availability.
- Process payments securely and accurately using the hotel management system.
- Maintain a clean, welcoming, and organized front desk area at all times.
- Assist with housekeeping coordination and minor maintenance requests as needed.
- Build rapport with guests to ensure repeat business and positive reviews.
- Adhere to all safety protocols and company policies regarding guest privacy and security.
Qualifications
- High school diploma or equivalent is required; prior hospitality experience is a plus but not mandatory.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficiency in basic computer applications and hotel property management systems (PMS).
- Ability to work various shifts, including weekends, holidays, and evenings.
- Must be detail-oriented and capable of multitasking in a fast-paced environment.
- A valid driver's license is preferred.