Job Description
Are you looking for a dynamic career in the hospitality industry? The Grand Boulevard Hotel is seeking enthusiastic individuals to join our award-winning Front Office team. We value passion and service over experience, offering comprehensive on-the-job training for all new hires.
As a key member of our team, you will play a vital role in ensuring our guests have a memorable stay. Whether you are checking guests in or assisting with inquiries, you will be at the heart of the action. We offer flexible scheduling to accommodate students and those seeking work-life balance.
Responsibilities
- Check guests in and out efficiently using our property management system.
- Handle incoming phone calls and emails with a professional and welcoming tone.
- Process payments accurately, including cash, credit cards, and debit cards.
- Assist guests with directions, local recommendations, and concierge services.
- Maintain the cleanliness and organization of the lobby and front desk areas.
- Resolve guest inquiries and complaints promptly to ensure satisfaction.
Qualifications
- High school diploma or GED is preferred but not required.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- Basic computer literacy and typing skills.
- Flexibility to work various shifts, including weekends and holidays.