Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in sunny San Jose! We're seeking passionate individuals to create memorable guest experiences as Part-Time Front Desk Agents. No prior experience needed – we provide comprehensive training to help you thrive in this dynamic role. Enjoy flexible scheduling while developing valuable skills in customer service, operations, and hospitality management. Perfect for students, career changers, or anyone seeking a vibrant part-time opportunity in California's tech capital.
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Handle guest inquiries with exceptional service and local knowledge
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues
- Operate switchboard, manage voicemail, and assist with concierge services
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (students welcome)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (training provided)
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with a passion for service excellence
- No hospitality experience required – comprehensive training provided
- Ability to stand for extended periods and lift up to 25 lbs