Job Description
Join Our Team at The Grand Detroit Hotel!
We are currently seeking enthusiastic individuals to join our front desk team as Part-Time Hotel Associates. This is an excellent opportunity for those looking to break into the hospitality industry with no prior experience required. We pride ourselves on providing exceptional guest experiences and offer a supportive environment for career growth.
If you are a friendly, reliable individual with a positive attitude, we want to hear from you. Enjoy flexible scheduling, competitive pay, and the chance to work in the heart of downtown Detroit.
Responsibilities
- Guest Reception: Greet guests warmly upon arrival and departure, ensuring a professional and welcoming first impression.
- Check-In/Check-Out: Process guest registrations, verify information, and handle payments efficiently using our property management system.
- Communication: Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Concierge Services: Assist guests with local recommendations, directions, and any special requests during their stay.
- General Operations: Maintain the cleanliness and organization of the front desk area and lobby.
- Mail & Messages: Sort and distribute incoming mail, packages, and messages to guest rooms promptly.
Qualifications
- No Experience Necessary: Full training provided for all candidates regardless of background.
- Excellent Communication: Strong verbal and written communication skills with a clear and friendly tone.
- Customer Service Orientation: A genuine desire to help others and create a positive experience for guests.
- Reliability: Ability to maintain a consistent attendance record and punctuality.
- Computer Literacy: Basic comfort with computers and ability to learn new software quickly.
- Flexibility: Willingness to work varying shifts, including weekends, evenings, and holidays.