Job Description
Welcome to Downtown Detroit Hospitality Partners, where we define the standard of modern hospitality in the Motor City. We are currently seeking enthusiastic, reliable, and friendly individuals to join our dynamic team as Part-Time Guest Services Associates. Whether you are a student looking to gain experience or a career switcher seeking a welcoming environment, we offer comprehensive training and a pathway for growth.
Why Choose Us?
- Zero Experience Required: We value attitude and work ethic over previous history.
- Flexible Scheduling: Build a schedule that works around your life, school, or other commitments.
- Modern Benefits: Access to employee discounts, team events, and a supportive corporate culture.
- Premium Training: Learn the ins and outs of luxury hospitality from industry veterans.
Join us in making every guest's stay unforgettable. Apply today to start your journey with us!
Responsibilities
- Welcoming guests warmly upon arrival and maintaining a professional, friendly demeanor at all times.
- Assisting with the check-in and check-out process efficiently using our Property Management System.
- Answering incoming phone calls and responding to guest inquiries promptly via email or in-person.
- Providing directions and local recommendations to enhance the guest experience.
- Maintaining the cleanliness and organization of the lobby, front desk area, and common spaces.
- Handling guest requests, complaints, and special arrangements with a focus on service recovery.
- Processing payments accurately and balancing daily cash and credit transactions.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED is preferred but not mandatory.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Basic computer literacy and typing skills.
- Physical ability to stand for extended periods and lift light objects (up to 25 lbs).
- Reliable transportation to and from the workplace.