Job Description
Join the Heart of New York City Hospitality
Are you a dedicated professional seeking flexible hours and a vibrant work environment? The Grand Gotham Hotel is currently looking for a dynamic Part-Time Shift Lead to join our elite team in the heart of Manhattan. We pride ourselves on delivering unforgettable guest experiences and are seeking individuals who share our passion for excellence.
In this role, you will be the face of our hotel, ensuring seamless operations during your shift. If you thrive in a fast-paced setting and love connecting with people from around the world, we want to hear from you.
Responsibilities
- Oversee daily front desk operations, ensuring a smooth and efficient check-in and check-out process.
- Provide exceptional customer service to all guests, resolving inquiries and complaints with a professional and solution-oriented approach.
- Manage reservations, room assignments, and wake-up calls with precision and attention to detail.
- Maintain the lobby area and public spaces to ensure a welcoming and organized environment.
- Assist in training junior staff and enforcing company service standards.
- Handle cash handling and POS transactions accurately and securely.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in hotel front desk operations or customer service preferred.
- Strong communication skills and a fluent command of English.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency with computer reservation systems and Microsoft Office Suite.
- A friendly, approachable demeanor with a strong work ethic.