Job Description
Join our award-winning team at the Grand Hospitality Group in Raleigh, NC! We're seeking passionate individuals to deliver exceptional guest experiences in a vibrant downtown setting. As a part-time hotel staff member, you'll be the cornerstone of our guests' memorable stays, combining professionalism with Southern hospitality. Flexible schedules available, perfect for students and professionals seeking rewarding work-life balance. Enjoy competitive pay, complimentary meals, and a supportive team environment where your growth is prioritized.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out processes and guest inquiries
- Manage reservations, room assignments, and billing transactions accurately
- Address guest concerns promptly with solutions-focused approach
- Coordinate with housekeeping, maintenance, and food service teams
- Maintain cleanliness and organization of lobby and common areas
- Execute emergency procedures and safety protocols
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and POS system knowledge
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Professional appearance and positive attitude
- Valid North Carolina driver's license (if required for duties)