Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in vibrant Los Angeles! We're seeking passionate part-time Front Desk Agents to deliver exceptional guest experiences while exploring career growth in the luxury hotel industry. Enjoy flexible scheduling, competitive compensation, and a supportive work environment in the heart of LA.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in hotel management software (Opera/PMS)
- Ability to multitask in a fast-paced environment
- Basic mathematical and cash-handling skills
- Flexible availability including weekends/holidays
- Professional appearance and positive attitude
- High school diploma or equivalent