Job Description
Join our award-winning hospitality team at The Fortworth Grand Hotel, where Southern charm meets modern luxury. We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Fort Worth's Cultural District. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of Texas' most dynamic cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and complaints with prompt, personalized solutions
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent required