Job Description
Welcome to the Grand Denver Hotel & Suites, where we pride ourselves on providing world-class hospitality in the heart of Colorado. We are currently seeking dedicated and energetic individuals to join our part-time team as Hotel Staff. If you have a passion for service and enjoy creating memorable experiences for our guests, we want to hear from you.
Our team is the heartbeat of our hotel, ensuring every visitor feels welcome and valued. As a part-time team member, you will play a crucial role in maintaining our high standards of excellence and operational efficiency.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to guests upon arrival and departure, setting the tone for a positive stay.
- Guest Assistance: Answer phones, respond to emails, and assist guests with inquiries regarding local attractions, dining, and hotel amenities.
- Front Desk Operations: Support the front desk team with check-in and check-out procedures, including managing keys and processing payments.
- Housekeeping Liaison: Coordinate with housekeeping staff to ensure guest rooms are cleaned and prepared promptly for new arrivals.
- Event Support: Assist in setting up and breaking down for small in-house events or conferences as needed.
- General Maintenance: Monitor public areas for cleanliness and report any maintenance issues to the management team immediately.
Qualifications
- Experience: Previous experience in hospitality, customer service, or hotel operations is preferred but not required.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Flexibility: Ability to work various shifts, including weekends, evenings, and holidays.
- Professionalism: Maintain a professional appearance and demeanor at all times.
- Technology: Basic computer proficiency and familiarity with POS systems or reservation software is a plus.
- Education: High school diploma or GED equivalent.