Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Chicago! We're seeking passionate individuals to deliver exceptional guest experiences through our part-time hotel staff positions. Enjoy flexible scheduling, competitive pay, and opportunities for growth in one of Illinois' most vibrant hospitality environments. Ideal candidates thrive in fast-paced settings and take pride in creating memorable stays for international and domestic travelers.
Responsibilities
- Provide exceptional front desk services including check-in/out, guest inquiries, and reservation management
- Deliver outstanding customer service across all guest touchpoints (concierge, housekeeping support, valet)
- Maintain impeccable property standards through regular area inspections and maintenance coordination
- Handle guest concerns with professionalism and escalate complex issues to management
- Collaborate with cross-departmental teams to ensure seamless guest experiences
- Process payments, manage inventories, and uphold financial protocols
- Support event operations for conferences, weddings, and special functions
Qualifications
- Minimum 6 months hospitality or customer service experience
- Strong communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel management systems (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Valid Illinois driver's license (for valet positions)
- Professional appearance and positive attitude
- High school diploma or equivalent required