Job Description
Grand Horizon Hotel is currently seeking dedicated and energetic individuals to join our elite hospitality team. We are looking for part-time staff who are passionate about providing exceptional guest experiences in the heart of Los Angeles. If you thrive in a fast-paced environment and want to advance your career in the luxury hospitality sector, we want to hear from you.
As a valued member of our team, you will play a crucial role in maintaining the high standards of service that our guests have come to expect. We offer a dynamic work environment, competitive pay, and opportunities for growth within the company.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible scheduling to accommodate your lifestyle.
- Employee discounts on dining and spa services.
- Comprehensive training programs to enhance your hospitality skills.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Assist with check-in and check-out procedures efficiently and accurately.
- Manage incoming phone calls and emails, routing messages to the appropriate department.
- Maintain the cleanliness and organization of the front desk, lobby, and common areas.
- Support hotel events and banquets by setting up and breaking down equipment.
- Resolve guest inquiries and complaints with professionalism and patience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or hospitality is a plus but not mandatory.
- Strong verbal communication skills and a friendly demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in Microsoft Office and hotel management software is preferred.
- Must be able to stand and move around the property for extended periods.