Job Description
Join the vibrant hospitality scene at Metropolitan Grand Hotel in the heart of Manhattan! We're seeking passionate part-time professionals to deliver exceptional guest experiences. As a key member of our dynamic team, you'll contribute to our reputation for excellence in luxury service. Enjoy flexible scheduling, competitive pay, and opportunities for growth in one of NYC's most iconic hotels.
Responsibilities
- Provide exceptional guest service across front desk, concierge, and housekeeping functions
- Handle guest check-ins/checkouts efficiently using hotel management systems
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold strict cleanliness and safety standards in all public areas
- Assist with event setup and guest requests during peak hours
- Maintain accurate records of guest preferences and special requests
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and familiarity with reservation systems
- Flexible availability including weekends and holidays
- Valid work authorization in the United States
- Positive attitude and commitment to teamwork
- Attention to detail and problem-solving abilities