Job Description
Join our vibrant team at the Grand Plaza Hotel in the heart of San Francisco! We're seeking passionate part-time hotel staff to deliver exceptional guest experiences while exploring the city's iconic attractions. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of America's most dynamic hospitality hubs.
Whether you're a student, career-changer, or hospitality enthusiast, this role offers the perfect blend of professional development and work-life balance. Benefit from our comprehensive training program and supportive team environment.
Responsibilities
- Deliver personalized guest services including check-ins, check-outs, and concierge support
- Manage reservation systems and optimize room occupancy rates
- Resolve guest inquiries and complaints with exceptional professionalism
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain strict cleanliness and safety standards in public areas
- Process payments and manage billing transactions accurately
- Assist during peak hours and special events with high energy
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Basic proficiency with PMS systems (e.g., Opera, RoomRanger)
- Valid California driver's license (for airport shuttle duties)
- High school diploma or equivalent required
- Must pass background check and drug screening