Job Description
Join the Premier Hospitality Team in Colorado Springs
We are seeking a dedicated and detail-oriented Part-Time Shift Leader to join our elite hotel operations team. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to hear from you.
As a Shift Leader, you will play a pivotal role in ensuring the smooth daily operations of our property. You will oversee the front desk during your shift, ensuring that all guest needs are met with the highest level of professionalism and warmth.
Why Join Us?
- Flexible Scheduling: Choose the shifts that fit your lifestyle, perfect for students or those seeking work-life balance.
- Competitive Pay: Earn a competitive hourly wage with opportunities for performance bonuses.
- Perks & Benefits: Enjoy employee dining discounts, complimentary parking, and access to resort amenities.
What You Will Do:
We are looking for a dynamic individual to manage the front of house operations, handle guest relations, and ensure our standards of excellence are upheld 24/7.
Responsibilities
- Supervise front desk operations and guest check-ins/check-outs during assigned shifts.
- Resolve guest inquiries, complaints, and special requests promptly and professionally.
- Perform nightly audits, including reconciling financial reports and posting charges.
- Ensure security protocols and safety procedures are strictly followed.
- Maintain the cleanliness and organization of the lobby and public areas.
- Train and mentor new staff members on hotel policies and software systems.
- Handle cash handling and credit card transactions with accuracy and accountability.
Qualifications
- High school diploma or GED required; prior hospitality experience is a plus.
- Strong computer proficiency with PMS (Property Management Systems) experience preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Professional appearance and demeanor with a focus on customer service excellence.
- Basic math skills and attention to detail for financial reporting.