Job Description
Welcome to Heritage Hospitality Group, a premier establishment in Virginia Beach dedicated to delivering world-class service. We are currently seeking a dynamic and organized Part-Time Shift Work Front Desk Agent to join our team. If you excel in a fast-paced environment and enjoy the rhythm of shift work, we want to hear from you.
In this role, you will serve as the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. We are looking for individuals who possess a premium service mindset and are eager to contribute to our reputation for excellence.
Benefits of Working With Us:
- Flexible shift schedules designed to work around your lifestyle.
- Competitive hourly wage of $15.00 - $18.00.
- Employee discounts on dining and amenities.
- Opportunities for professional growth within the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently and accurately.
- Answer and direct incoming phone calls and emails with professionalism and a friendly demeanor.
- Monitor the front entrance and security cameras to ensure the safety and security of all guests and staff.
- Handle guest inquiries, requests, and complaints promptly to ensure high levels of guest satisfaction.
- Perform daily maintenance of the front desk area, ensuring it remains tidy, organized, and welcoming.
- Process payments and manage hotel folios using property management systems.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in front desk operations or customer service is preferred.
- Must be available to work flexible shifts, including weekends, nights, and holidays.
- Strong communication and interpersonal skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and hotel management software.