Job Description
Join our luxury hotel chain in downtown Chicago as a Senior Hotel Manager. Lead our award-winning team to deliver exceptional guest experiences while driving operational excellence. This senior role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant hospitality markets.
We're seeking a dynamic leader with proven experience in luxury hotel operations. You'll oversee daily operations, manage staff, implement service standards, and collaborate with department heads to exceed guest expectations. Our ideal candidate thrives in fast-paced environments and embodies our commitment to unparalleled hospitality.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, food & beverage, and concierge services
- Develop and implement strategic operational plans to enhance guest satisfaction and profitability
- Manage team hiring, training, performance reviews, and disciplinary actions
- Monitor financial performance, budget adherence, and cost control measures
- Ensure compliance with health, safety, and brand standards
- Resolve guest complaints and implement service recovery protocols
- Collaborate with sales team to optimize room occupancy and revenue
- Lead crisis management and emergency response procedures
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 7 years hotel management experience with 3+ years in luxury segment
- Proven track record of achieving revenue and occupancy targets
- Strong knowledge of hotel management systems (Opera, RMS)
- Excellent leadership, communication, and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Illinois Food Service Manager certification preferred
- Fluency in English; Spanish proficiency a plus