Job Description
Lead our premium Boston property as Senior Hotel Manager and redefine luxury hospitality excellence. We're seeking a dynamic leader to oversee daily operations, drive revenue growth, and cultivate an award-winning guest experience in one of America's most vibrant cities. Join our team of hospitality innovators and shape the future of luxury travel.
Responsibilities
- Strategic oversight of all hotel departments including front desk, housekeeping, F&B, and concierge
- Develop and implement innovative guest experience programs that exceed luxury standards
- Drive revenue optimization through dynamic pricing strategies and market analysis
- Lead talent development initiatives including staff training, performance reviews, and retention strategies
- Ensure operational excellence across all service touchpoints and brand compliance
- Manage vendor relationships and operational budgets with P&L accountability
- Collaborate with marketing team to create compelling destination packages
Qualifications
- 10+ years progressive hotel management experience with luxury brands
- Proven track record of achieving revenue growth targets and guest satisfaction metrics
- Advanced degree in Hospitality Management or related field preferred
- Expertise in P&L management, labor optimization, and cost control systems
- Exceptional leadership skills with ability to motivate diverse teams
- Deep knowledge of Boston tourism market and competitive landscape
- Strong vendor negotiation and contract management abilities
- Proficiency in Opera, RMS, and other hospitality management platforms