Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Chicago! We're seeking energetic professionals to deliver exceptional guest experiences during our 24/7 operations. This role offers dynamic shift work with competitive benefits and growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of our renowned team!
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Operate PMS systems and manage room inventory efficiently
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints promptly and escalate complex issues appropriately
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Flexible availability to work nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Valid driver's license and reliable transportation
- Basic knowledge of Chicago attractions and local services