Job Description
We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Milwaukee. As a leader in the hospitality industry, we offer a unique opportunity to work in a fast-paced environment with competitive shift differentials for evening and weekend hours. If you thrive in a role that requires exceptional customer service and multitasking skills, we want to hear from you.
Our team members enjoy a supportive work culture, comprehensive benefits, and the chance to be the face of a premier Milwaukee establishment.
Responsibilities
- Manage the front desk operations efficiently, ensuring a welcoming atmosphere for all guests and visitors.
- Handle check-ins, check-outs, and reservations with accuracy and speed using our Property Management System (PMS).
- Answer, screen, and forward phone calls, managing inquiries promptly to maintain high service standards.
- Monitor building security protocols, including access control and key management.
- Process payments and handle billing inquiries with attention to detail.
- Maintain the cleanliness and organization of the lobby area and front desk workspace.
- Assist guests with directions, recommendations, and local information to enhance their experience.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred.
- Strong communication and interpersonal skills with the ability to interact professionally with a diverse clientele.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and familiarity with property management software is a plus.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Proactive problem-solver with a customer-first mindset.