Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and deliver exceptional guest experiences! We're urgently hiring energetic professionals for immediate shift-based openings. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Wisconsin's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage room reservations and coordinate with housekeeping for optimal occupancy
- Process payments, manage cash floats, and reconcile daily transactions
- Monitor security protocols and emergency procedures
- Collaborate with concierge and valet services to enhance guest satisfaction
- Prepare shift reports and maintain comprehensive guest records
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail with multitasking capabilities
- Basic knowledge of Milwaukee attractions and local services
- High school diploma or equivalent required
- Valid Wisconsin driver's license preferred