Job Description
Join Atlanta's most luxurious hospitality team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our AAA Five-Diamond property. This high-impact role combines elite customer service with sophisticated operations in the heart of downtown Atlanta. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Georgia's thriving hospitality industry.
Responsibilities
- Delve personalized check-in/check-out experiences while managing room assignments and key distribution
- Masterfully operate PMS systems (Opera) to process reservations, payments, and guest requests
- Resolve guest concerns with empathy and efficiency, escalating complex issues to management
- Coordinate housekeeping, maintenance, and valet services for seamless operations
- Execute upselling strategies for room upgrades, dining packages, and local experiences
- Maintain meticulous records of guest preferences and special requests
- Serve as the primary information hub for hotel amenities, city attractions, and transportation
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Advanced proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication skills with multilingual capabilities (Spanish highly valued)
- Proven ability to manage high-pressure situations with composure
- Valid driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished business etiquette
- First Aid/CPR certification preferred