Job Description
Join our dynamic hospitality team as a Front Desk Agent in Charlotte, NC! We're urgently seeking motivated individuals with a passion for customer service to create memorable guest experiences. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a supportive environment.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Must be available for evening/weekend shifts