Job Description
Join our award-winning team at Grand Plaza Hotel San Jose for an immediate opportunity in hospitality leadership! We're seeking dynamic individuals to manage our 24/7 operations and deliver exceptional guest experiences. This role offers competitive pay, flexible shift schedules, and rapid onboarding for qualified candidates. Enjoy state-of-the-art facilities, career growth pathways, and the vibrant energy of downtown San Jose.
Responsibilities
- Oversee daily hotel operations during assigned shifts (day/night)
- Manage 15-20 staff members including front desk, housekeeping, and security teams
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Coordinate check-in/check-out processes and room inventory management
- Enforce safety protocols and emergency response procedures
- Process payroll, scheduling, and performance documentation
- Collaborate with department heads for seamless service delivery
Qualifications
- 2+ years hotel or hospitality supervisory experience required
- Strong knowledge of PMS systems (Opera/Micros preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- Excellent problem-solving and conflict resolution skills
- Valid California Food Handler/ServSafe certification (or obtainable within 30 days)
- Basic CPR/First Aid certification preferred
- Ability to stand/walk for 8+ hours and lift 25 lbs
- Fluency in English (Spanish bilingual a plus)