Job Description
Join our award-winning team at Grand Hospitality Group as we urgently seek passionate Front Desk Agents to deliver exceptional guest experiences at our premier Dallas location. This is a high-energy role perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. We offer competitive pay, flexible shift schedules, and opportunities for career advancement within our growing portfolio of luxury properties.
Responsibilities
- Manage check-in/check-out procedures efficiently while maintaining accuracy in guest records
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to manage reservations and room availability
- Uphold brand standards through exceptional service and attention to detail
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Flexible availability including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid Texas Driver's License preferred