Job Description
Join our award-winning team at Grand Hospitality Dallas! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. This is a high-impact role perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible shift schedules, and career advancement opportunities in one of America's most vibrant cities. Apply today and start your journey with us!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve complaints with exceptional service
- Process reservations and manage room inventory systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and communication
- Assist with concierge services and local area information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong problem-solving abilities under pressure
- Basic mathematical and cash-handling skills
- Valid Texas driver's license preferred
- Fluency in English; bilingual (Spanish) highly desirable