Job Description
Join Denver's most luxurious hospitality team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown landmark hotel. If you thrive in fast-paced environments and possess exceptional customer service skills, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Denver's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and optimize room allocations
- Resolve guest inquiries and concerns promptly
- Process payments and maintain financial transactions
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS) and technology
- Uphold brand standards and service excellence protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Valid Colorado driver's license (preferred)
- Flexible availability including nights/weekends/holidays
- Professional appearance and positive attitude