Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in downtown Fort Worth! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in one of Texas' most vibrant cities. As the first point of contact, you'll embody our luxury brand standards while managing seamless check-in/out processes and resolving guest inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Fort Worth's bustling entertainment district. Perfect for hospitality professionals who thrive in dynamic environments!
Responsibilities
- Manage guest check-in/check-out procedures using Opera PMS system
- Handle reservations, room assignments, and payment processing
- Resolve guest complaints and special requests with urgency
- Coordinate with housekeeping and maintenance teams for room readiness
- Process billing discrepancies and financial transactions accurately
- Maintain detailed records of guest preferences and feedback
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent; hospitality degree preferred