Job Description
Join our award-winning hospitality team at Grand Horizon Phoenix! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown location. If you thrive in fast-paced environments and possess impeccable customer service skills, this is your moment to shine. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Why Work With Us?
- Comprehensive health/dental/vision benefits
- 401(k) matching program
- Employee discounts nationwide
- Tuition assistance for hospitality certifications
Responsibilities
- Check-in/out guests with efficiency and warmth
- Manage reservations and room inventory
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain cleanliness of front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proven customer service excellence
- Proficiency with Opera/PMS systems
- Strong problem-solving abilities
- Ability to work flexible shifts (nights/weekends)
- Basic math and cash handling skills
- High school diploma or equivalent
- Fluency in English; Spanish preferred