Job Description
Join our award-winning team at the Grand Plaza Hotel in the heart of downtown San Antonio! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international guests, ensuring seamless check-ins, personalized recommendations, and memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid career growth in one of Texas' most vibrant tourism destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Bilingual English/Spanish preferred
- High school diploma or equivalent required
- Texas Food Handler certification (or obtain within 30 days)