Job Description
Join our award-winning Memphis team as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking dynamic hospitality professionals to deliver exceptional service at our iconic downtown location. This is your chance to join a forward-thinking hotel where career growth meets Southern charm. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the Blues City. Apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations and room assignments with precision using Opera software
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Tennessee driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Memphis attractions and local area
- Professional appearance and positive attitude