Job Description
Join our award-winning downtown Milwaukee hotel team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences through shift-based operations. Enjoy competitive pay, comprehensive benefits, and career growth in Wisconsin's vibrant hospitality scene. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and room assignments using PMS systems
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Uphold safety protocols and emergency response procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Flexible availability for day/night/weekend shifts
- High school diploma or equivalent; hospitality certification preferred
- Ability to multitask in high-pressure situations