Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the vibrant French Quarter. This is your chance to be the first point of contact for discerning travelers while building a career in premium hospitality. Enjoy competitive pay, comprehensive benefits, and the unique energy of the Big Easy. Immediate openings available for passionate professionals ready to shine in a fast-paced environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and occupancy reports
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, manage cash handling, and maintain financial accuracy
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality certification preferred
- Strong knowledge of New Orleans attractions and services
- Fluent in English; Spanish/French beneficial
- Flexible schedule including nights, weekends, and holidays