Job Description
Join our award-winning team as a Front Desk Agent in the heart of San Antonio! We're urgently seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown luxury hotel. No hospitality experience required – we provide comprehensive training for motivated team players. If you're passionate about customer service and ready to launch your career in hospitality, this is your opportunity!
As the first point of contact for our international guests, you'll create memorable experiences while handling check-ins, reservations, and special requests. Our supportive environment fosters growth, with opportunities for advancement into supervisory roles. Enjoy competitive pay, benefits, and the vibrant energy of San Antonio's tourism hub.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Respond to guest inquiries with professionalism and local area expertise
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Collaborate with team members during peak operational hours
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Basic computer proficiency (MS Office, point-of-sale systems)
- Ability to stand for extended periods and multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- No prior experience necessary – training provided