Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Oklahoma City! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. If you thrive in fast-paced environments, possess outstanding communication skills, and have a passion for hospitality, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury setting.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk area
- Assist with emergency procedures and security protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, PMS)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required