Job Description
Join our dynamic hospitality team as a Weekend Front Desk Agent at the Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a memorable impact on our guests' stays. Enjoy competitive pay, flexible scheduling, and a supportive work culture in the heart of Albuquerque.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process mail/package deliveries for guests
- Maintain accurate shift reports and financial documentation
- Uphold strict safety and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic math and cash handling abilities
- Positive attitude and professional appearance