Job Description
Join our award-winning luxury hotel's dynamic team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in San Diego's vibrant waterfront district. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most desirable destinations. Apply now to become part of our 5-star guest experience team!
Responsibilities
- Manage seamless check-in/check-out processes for premium guests
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize Opera property management system efficiently
- Upsell hotel amenities and local experiences
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year luxury hospitality experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Bilingual English/Spanish highly advantageous
- Strong attention to detail and multitasking ability
- Professional appearance and positive demeanor